Kashmir Tour Guides
Gulmarg, Tangmarg, Baramulla, Jammu and Kashmir – 193101
Email: bookings@kashmirtourguides.com
Phone: 9797952474 / 6005548611
Customers may request cancellation of their tour booking by contacting Kashmir Tour Guides through email or phone.
Cancellation charges will depend on the date the cancellation request is received and the cancellation policies of the hotels, transportation providers, activity operators, and other suppliers involved in the booking.
Unless a different cancellation policy has been specifically provided with your booking, the following general cancellation schedule applies:
These percentages are general guidelines. The actual cancellation amount may be higher where third-party suppliers impose non-refundable or higher cancellation charges.
Certain bookings or services may be non-refundable, including:
Where a service is non-refundable, this will be communicated to the customer where reasonably possible before confirmation.
Kashmir’s weather and road conditions can occasionally affect travel plans. Snowfall, landslides, heavy rain, road closures, government restrictions, or other circumstances may result in delays, route changes, or cancellation of particular services.
Where a third-party service provider does not issue a refund, Kashmir Tour Guides cannot guarantee a refund for that service.
Where possible, we will assist customers in finding alternative arrangements.
In exceptional circumstances, Kashmir Tour Guides may need to cancel or substantially modify a booking because of safety concerns, operational issues, government restrictions, natural disasters, severe weather, or other circumstances beyond our reasonable control.
Where we cancel a service, we will make reasonable efforts to offer an alternative arrangement or applicable refund, subject to amounts recoverable from third-party suppliers.
Approved refunds will normally be processed after applicable cancellation charges and non-refundable supplier costs have been deducted.
The time required for a refund may depend on the payment method and the relevant bank or payment service provider.
Any transaction, payment-processing, or administrative charges that are non-refundable may be deducted from the refund where applicable.
Customers may request to change their travel dates, accommodation, transportation, or itinerary instead of cancelling.
Changes are subject to availability and may result in additional charges imposed by hotels, transport providers, activity operators, or other suppliers.
If a customer does not arrive for a confirmed booking without prior notice, the booking may be treated as a no-show, and the amount paid may be non-refundable.
If a customer chooses to leave the tour or accommodation earlier than the confirmed itinerary, unused services are generally non-refundable unless the relevant supplier agrees otherwise.
To request a cancellation, please contact us with your booking details:
Kashmir Tour Guides
Gulmarg, Tangmarg, Baramulla, Jammu and Kashmir – 193101
Email: bookings@kashmirtourguides.com
Phone: 9797952474 / 6005548611
Cancellation requests should be made as early as possible to minimize applicable charges.
Kashmir Tour Guides reserves the right to modify this Cancellation & Refund Policy when necessary. The cancellation terms communicated and accepted at the time of booking will generally apply to that booking.
By confirming a booking, the customer acknowledges and accepts the applicable cancellation and refund terms.
