Kashmir Tour Guides
Gulmarg, Tangmarg, Baramulla, Jammu and Kashmir – 193101
Email: bookings@kashmirtourguides.com
Phone: 9797952474 / 6005548611
All tour bookings are subject to availability and confirmation by Kashmir Tour Guides. A booking will be considered confirmed only after the required advance payment has been received and confirmation has been issued.
The customer must make payments according to the payment schedule communicated at the time of booking. Any outstanding balance must be paid within the agreed timeframe.
Prices may vary depending on travel dates, accommodation availability, transportation, activities, and changes requested by the customer.
Cancellation charges may apply depending on how close the cancellation is to the scheduled travel date.
Refunds, where applicable, will be processed according to the cancellation terms communicated at the time of booking. Certain hotel bookings, transportation arrangements, permits, activities, or special offers may be non-refundable.
Requests to change travel dates, accommodation, transportation, activities, or other services are subject to availability and may result in additional charges.
Kashmir Tour Guides reserves the right to charge any additional costs imposed by hotels, transport providers, activity operators, or other third-party service providers.
Hotel rooms are subject to availability and confirmation. Room categories, facilities, check-in/check-out times, and other hotel services are governed by the respective hotel’s policies.
Any special room requests are subject to availability and cannot be guaranteed unless confirmed by the hotel.
Transportation services are provided according to the vehicle type and itinerary agreed upon at the time of booking.
Vehicle availability may require substitution with a similar vehicle where necessary. Additional sightseeing, route changes, waiting time, or extensions outside the agreed itinerary may incur additional charges.
The itinerary may be modified due to weather conditions, road closures, government restrictions, traffic, natural events, safety concerns, or other circumstances beyond our control.
Where reasonably possible, Kashmir Tour Guides will provide an alternative arrangement.
Kashmir Tour Guides shall not be held responsible for delays, cancellations, interruptions, or additional expenses caused by circumstances beyond its reasonable control, including severe weather, snowfall, landslides, road closures, natural disasters, strikes, government restrictions, civil disturbances, or transportation disruptions.
Customers are responsible for:
Customers are responsible for their personal belongings, luggage, money, documents, electronics, and valuables throughout the trip.
Kashmir Tour Guides is not responsible for loss, theft, or damage to personal belongings unless caused by proven negligence on the part of the company.
Some services included in a tour package may be provided by independent third parties, including hotels, airlines, transport operators, restaurants, activity providers, and local service providers.
Their services are subject to their respective terms, conditions, policies, and availability.
Customers are responsible for carrying all required identification, permits, tickets, insurance documents, and other travel documentation required for their journey.
Kashmir Tour Guides is not responsible for problems arising from incomplete or invalid documentation provided by the customer.
Customers should ensure that they are physically and medically fit for the activities included in their itinerary. Any medical condition, allergy, mobility limitation, or special requirement that may affect the trip should be communicated before booking.
Certain activities may carry inherent risks, and customers are expected to follow all safety instructions provided by guides and activity operators.
Unless a customer specifically requests otherwise, Kashmir Tour Guides may use general photographs or videos taken during tours for promotional purposes where legally permitted.
Customers may contact us if they do not wish to appear in promotional material.
Customer information provided during booking will be used for purposes such as processing reservations, arranging transportation and accommodation, communicating with customers, and providing tour-related services.
We will handle personal information in accordance with applicable privacy laws and our Privacy Policy.
Any complaint regarding a service should be reported to Kashmir Tour Guides as soon as reasonably possible during the trip so that we have an opportunity to resolve the issue.
Complaints submitted after completion of the tour should be communicated promptly with relevant booking details and supporting information.
By making a booking with Kashmir Tour Guides, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Kashmir Tour Guides reserves the right to update these Terms & Conditions when necessary. The terms applicable to a booking will be those communicated to the customer at the time of confirmation.
Kashmir Tour Guides
Gulmarg, Tangmarg, Baramulla, Jammu and Kashmir – 193101
Email: bookings@kashmirtourguides.com
Phone: 9797952474 / 6005548611
